1. British Columbia
Burnaby
Burnaby New Canadian and Global Family Care Clinic (BNCC-GFCC)
Address #204 – 7315 Edmonds St. Burnaby BC V3N 1A7
Contact information:
(T): (604) 412-6580
(F): 604-515-7750
Clinic population/clientele GFCC - 95% Refugees, 5% immigrants.
Duration of patient enrolment at clinic/target discharge timeframe: While there is no formal documented policy, patients are typically transitioned from the Clinic about 1-3 years from attachment depending on stability of health status, and level of language/health literacy. The goal is to discharge to permanent primary care provider in the community, however this is not always possible,
Hours: Monday through Friday 8:30 AM to 4:30 PM and closed statutory holidays/weekends.
Staffing (in FTE): Both clinics =2 MD (total 0.4 FTE), 3.5 NPs, 1.0 social workers, 2.5 MOA.
Interpreter services: Phone and in-person
Funding source(s): Provincial
Key community links/partners/referral sites: Referrals from local settlement agencies, community service providers, and BC Women’s Hospital New Beginnings Maternity clinic, local emergency rooms, and public health.
Settlement agencies – Mosaic, immigrant services society, SUCCESS. Community agencies – Burnaby Family Life, Journey Home, Tibetan Society of BC
Teaching site: BNCC only – Yes, for medical residents, medical students, NP students, RN/RPN students
Research site: No
Surrey
Surrey New Canadian Clinic (SNCC)
Address: Jim Pattison Outpatient Care and Surgery Centre, 9750 140th Street, Surrey, BC V3T 0G9
Contact information:
(T): 604-953-9710
Clinic population/clientele: 100% Refugees
Categories of refugees served: Sees GARs, PSRs, and Claimants
Hours: Monday through Friday 8:30 AM to 4:30 PM and closed statutory holidays/weekends.
Duration of patient enrolment at clinic/target discharge timeframe: SNCC provides primary healthcare for refugee newcomers through a collaborative care model and temporary attachment. While there is no formal documented policy, patients are typically transitioned from the Clinic about 1-3 years from attachment depending on the stability of health status, and level of language/health literacy. The goal is to discharge to permanent primary care provider in the community, however, this is not always possible.
Staffing (in FTE): 1 MD (0.2 FTE), 2.5 NP, 1.0 social worker; 1.75 MOA.
Interpreter services: Phone and in-person
Funding source(s): Provincial
Key community links/partners/referral sites:Referrals from local settlement agencies, community service providers, self referrals, local emergency rooms, and public health.
Settlement agencies – Mosaic, immigrant services society, SUCCESS, DiverseCity
Teaching site: Yes, for medical students and NP students
Research site: No
2. Alberta
Calgary
Mosaic Refugee Health Clinic
Address Unit 530, 433 Marlborough Way NE, Calgary, AB T2A 5H5
Contact information
(T): (403) 569-7251
(W): Mosaic Refugee Health Clinic Website
Clinic population/clientele: 100% refugees/claimants
Categories of refugees served: 45% GAR; 45% PSR; 10% claimant
No. hours per week clinic open to seeing refugee: pts 35-40 hours/week
(9-4pm weekdays, with 1-2 Saturday clinics/month operating from 10-4pm or 1-4pm; 2 per month intermittent evening clinics from 5-8pm, depending on physician availability)
Clinic structure/context: Stand-alone clinic in the community
Duration of patient enrolment at clinic/target discharge timeframe: Transition after 2 years
Staffing (in FTE): 2 MDs, 1.6 RNs, 2.8 LPN, 0.2 Public Health Vaccinations Registered Nurse, 0.2 pharmacist, 0.2 Dietitian, 0.1 Pediatric Dietitian, 1.0 Health Navigation Coordinator, 1.0 Health Liaison Coordinator, 1.0 Transition and Community Coordinator, 0.1 Physician assistants, 1.2 Social workers, 0.4 Psychologists. 1.0 Clinic coordinator, 4.0 Medical Office Assistants, 0.6 Billing Clerk
Visiting specialists: 0.3 paediatricians, 1 psychiatrist 2 half-days/month, 2 internists 1 day/month, 1 infectious disease specialist half-day q6-8weeks, 2 OB/GYNE 1 day q2weeks, 1 hepatologist q12weeks (works with physicians)
Interpreter services: Phone
Funding source(s): Provincial
Key community links/partners/referral sites: Calgary Catholic Immigrant Services (CCIS)
Teaching site: Yes, for medical residents, medical students, NP students, RN/RPN students, social work students
Research site: Yes
Edmonton
New Canadians Health Centre
Address B100, 10615 103 Street, Edmonton, AB, T5H 2V6
Contact information
(T): 780-540-9111
(F):780-540-9115
Clinic population/clientele: 100% refugees
Categories of refugees served: Currently 100% GARs with plan to expand to PSRs and Refugee Claimants in the future.
No. hours per week clinic open to seeing refugee: pts 35-40 hours/week
(9-4pm weekdays, with 1-2 Saturday clinics/month operating from 10-4pm or 1-4pm; 2 per month intermittent evening clinics from 5-8pm, depending on physician availability)
Clinic structure/context: Stand-alone clinic in the community
Duration of patient enrolment at clinic/target discharge timeframe: Transition after 2 years
Staffing (in FTE): 2.0 Family Physicians/day, 1.0 NP, 0.6 RN, 1.0 LPN, 1.0 MOA, 1.0 Health Navigator
Visiting specialists: 1 day/month Psychiatry, Internal Medicine, Pediatrics, Infectious Diseases (Tuberculosis)
Interpreter services: Phone
Funding source(s): Provincial
Key community links/partners/referral sites:Catholic Social Services – settlement agency, Edmonton Mennonite Centre for Newcomers, Multicultural Health Brokers, Edmonton North Primary Care Network, Edmonton O-day-Min Primary Care Network.
Teaching site: No current teaching but hoping to develop this capacity
Research site: Research program under development.
3. Saskatchewan
Moose Jaw
Kliniek on Main
Address 351 Main St. N. Moose Jaw, SK S6H 0W2
Contact information:
(T): 306-694-1440
(F): 306-693-9990
Clinic population/clientele: 93% refugees/claimants, but also see immigrants, general population, and pre-natal/women’s health
Categories of refugees served: 92% GAR; 7% PSR; <1% claimant
No. hours per week clinic open to seeing refugee pts: 30 hours/week
Clinic structure/context: Part of a larger family medicine clinics
Duration of patient enrolment at clinic/target discharge timeframe: Provide ongoing care
Staffing (in FTE): 3.5 MDs, 2 NPs, 0.2 Pharmacists
Interpreter services: Phone
Funding source(s) Provincial
Key community links/partners/referral sites Moose Jaw Multicultural Council, Public Health, Newcomer Welcome Centre, Five Hills Health Region programming: Mental Health and Addictions, Kids First, Family Outreach, Transition House
Teaching site Yes, but part-time for medical residents; periodically for medical students and NP students
Research site No
Saskatoon
REACH Clinic (Refugee Engagement and Community Health Clinic)
Address Saskatoon, 455 2nd avenue North, S7K 2C2
Contact information
(T): (306) 652-0300
(W): REACH Clinic Website
Clinic population/clientele: 100% refugees/claimants
Categories of refugees served: 80% GAR; 20% PSR; 0% claimant
No. hours per week clinic open to seeing refugee: pts 4 hours/week (1 morning/week from 8:30 am-12:30 pm)
Clinic structure/context: Community Health Centre (CHC)
Duration of patient enrolment at clinic/target discharge timeframe: Transition after 1 year
Staffing (in FTE): 4 part-time MDs, 1 part-time NP
Interpreter services: Phone and in-person
Funding source(s): Federal and Provincial
Key community links/partners/referral sites: Global Gathering Place and Saskatoon Open Door Society, Saskatoon Health Region, University of Saskatchewan
Teaching site: Yes, for medical residents, medical students
Research site: Yes
4. Manitoba
Winnipeg
BridgeCare Refugee Clinic
Address BridgeCare Refugee Clinic, Winnipeg, 425 Elgin Ave
Contact information
(T): 204-940-4384
Clinic population/clientele: 100% refugees
Categories of refugees served: 99% GARs; 1% PSRs
Duration of patient enrolment at clinic/target discharge timeframe: 1 year for most patients and 3 months for recent Syrian population without major health complications
Staffing (in FTE): 1 MD, 1 NP, 1 RN, 1 part-time counsellor, 1 community outreach worker
Interpreter services: Phone and in-person
Funding source(s): Provincial
Key community links/partners/referral sites: Referrals from Welcome Place and Accueil Francophone center
Teaching site: Yes, for medical residents, medical students, NP students, RN/RPN students
Research site: Yes, but not major focus
Klinic Community Health
Address: 870 Portage Ave, Winnipeg MB R3G 0P1
Contact information:
(T): 204-784-4090
(F): 204-784-4013
(W): Klinic Community Health Website
Clinic population/clientele: Newcomer services integrated into larger context of Community Health Centre. See refugee/claimants, undocumented migrants, and other vulnerable populations
Categories of refugees served: Refugee claimants; GARs and some PSRs seen for ongoing primary care following discharge from BridgeCare Refugee Clinic after an initial 6-12 month assessment period
No. hours per week clinic open to seeing refugee pts: 46 hours/week
(+Teen Klinic on Mon evenings, STI Klinic's Tues/Wed/Thurs evenings and Sat daytime, Walk-in Pap Smear Klinic Sat)
Clinic structure/context: Part of Community Health Centre (CHC)
Duration of patient enrolment at clinic/target discharge timeframe: Provides primary care for as long as the service is appropriate for and desired by the person/family
Staffing (in FTE): 3.3 MD, 2.8 NPs, 4 RNs, 4 RPNs, 1 LPN, 2.5 social workers, 2 lab tech, 7 office assistants, counsellors – depends (Klinic has an extensive counselling program available for the entire community, but has specific criteria for intake for Sexual Assault, Trauma, etc)
Interpreter services: Phone and in-person
Funding source(s): Provincial and Federal
Key community links/partners/referral sites: Welcome Place Settlement Services, SEED Winnipeg, Family Dynamics Winnipeg, Family Doctor Finder
Teaching site: Yes, for medical residents, medical students, NP students, RN/RPN students, social workers students, OT students, physician assistant students.
Research site: Yes, but focused on quality improvement
5. Ontario
Kitchener
Centre for Family Medicine Refugee Health Clinic
Address 25 Joseph St, Kitchener ON, N2G 4X6
Contact information
(T): (519)-578-2100
(F): 519-578-2109
(W): Centre for Family Medicine Refugee Health Clinic Website
Clinic population/clientele: Exclusively refugees
Categories of refugees served: Primarily GARs
No. hours per week clinic open to seeing refugee pts: 20-24 hours/week
Clinic structure/context: Part of family health team
Duration of patient enrolment at clinic/target discharge timeframe: 12-18 months
Staffing (in FTE): 0.5 MDs, 0.8 NPs, 0.4 RNs, 0.8 RPNs
Interpreter services: In-person, and phone or virtual
Funding source(s): Provincial & Federal (IFH and OHIP billing)
Key community links/partners/referral sites: Reception Hourse Waterloo Region
Teaching site: Yes, medical students, medical residents, NP/RN/RPN students
Research site: Yes
Sanctuary Refugee Health Centre
Address 310 King Street East, Suite 203, Kitchener ON N2H 2V5
Contact information
(T): (226) 336-1321
(W): Sanctuary Refugee Health Centre
Clinic population/clientele: Exclusively refugees/claimants
Categories of refugees served: 53% GAR; 21% PSR; 26% claimant
No. hours per week clinic open to seeing refugee pts: 35 hours/week
Clinic structure/context: Stand-alone clinic
Duration of patient enrolment at clinic/target discharge timeframe: Provide ongoing care
Staffing (in FTE): 0.8 MDs, 0.7 NPs, 0.4 RNs, 0.4 RPNs, 0.8 physician assistants, 0.7 social workers, 0.05 psychologists, 0.1 settlement workers
Interpreter services: Phone and in-person
Funding source(s): Provincial, grants, donations, and fee for service
Key community links/partners/referral sites: Reception House Waterloo Region, Mennonite Coalition for Refugee Support, Welcome Home, YMCA Immigrant Services, Canadian Mental Health Association
Teaching site: Yes, medical residents
Research site: No
Hamilton
Refuge: Hamilton Centre for Newcomer Health
Address 183 Hughson Street South (lower level), Hamilton ON L8N 2B6
Contact information
(T): (905) 526-0000
(Fax): (905) 526-0001
(W): Hamilton Centre for Newcomer Health Website
Clinic population/clientele: Mostly Refugees (GARs, PSRs, claimants), few immigrants (particularly in 3 month OHIP wait +/- limited English skills)
Categories of refugees served: GARs (at least 50%); PSRs; claimants
No. hours per week clinic open to seeing refugee pts: 40 hours/week
Clinic structure/context: Stand-alone clinic in newcomer neighbourhood
Duration of patient enrolment at clinic/target discharge timeframe: Provide primary care (and specialty care, as needed) for up to ~2 years from arrival to Canada, with transition to local long-term primary care (FHTs, etc)
Staffing (in FTE): All volunteer
1.0 family MDs (6-8 each ½-1 day per week), ~0.4 NPs, ~0.4 RNs, 1.0 admin/translation staff
Specialists: 0.2 peds, 0.1-0.2 internal med/ID/cardio, 0.1 midwifery, 0.1-0.2 psychiatry, 0.05 dermatology.
Interpreter services: Phone and in-person (often through volunteer admin staff, IMGs)
Funding source(s): Some donations, mostly volunteer clinicians who bill fee for service (where possible) with these funds providing for overhead costs
Key community links/partners/referral sites: Wesley Urban Ministries (settlement agency), Good Shepherd Centres, YMCA Immigrant Services, St Joseph’s Immigrant Working Centre, McMaster Family Practice (FHT)
Teaching site: Yes, medical residents, medical students, NP students, RN/RPN students
Research site: Yes, some intermittent projects including QI
London
London Intercommunity Health
Address: 659 Dundas Street, London, Ontario N5W 2Z1
Contact information:
(T): 519-660-0874
(W): London Intercommunity Health Website
Clinic population/clientele: 15% refugees/claimants, but also serve other vulnerable populations
Categories of refugees served: 80% GAR; 10% PSR; 10% claimant
Clinic structure/context: Part of Community Health Centre (CHC)
Duration of patient enrolment at clinic/target discharge timeframe: Transition after 6 months, however complex cases are referred to clinic MDs and NPs
Staffing (in FTE): 6.5 MDs, 6 NPs, 9 RNs, 6 social workers, 1 psychologists
Also has community health workers, system navigators, child youth and family workers, Hepatitis C program, HIV program, and Transhealth
Interpreter services: In-person
Funding source(s): Provincial
Key community links/partners/referral sites: Middlesex London Health Unit, London and Area Immigration Partnership, City of London
Teaching site: Yes, for medical residents, medical students, NP students, RN/RPN students, social worker students
Research site: No
Ottawa
Centretown Community Health Centre
Address 420 Cooper Street, Ottawa, ON, K2P2N6
Contact information:
(T): 613-233-4443
(W): Centretown Community Health Centre Website
Clinic population/clientele: 6% refugees/claimants
Categories of refugees served: 5-10% PSR; 90-95% claimant
Clinic structure/context: Part of Community Health Centre (CHC)
Duration of patient enrolment at clinic/target discharge timeframe: Generally a transition of 3 visits; more intensive cases followed for a longer period
Staffing (in FTE): 0.2 MDs, 0.05 NPs, 0.3 RNs, 0.1 Counsellors
Interpreter services: Both by phone and interpreter
Funding source(s): Provincial
Key community links/partners/referral sites: Cornerstone and YMCA Family Shelter (referral source for majority of clientele), Ottawa Newcomer Health Centre, Families First, Ottawa Public Health, IWSO, Ottawa Language Access, CHEO
Teaching site: Yes, for medical residents, medical students, NP students, and occasionally for social workers students
Research site: No, but willing to participate where possible
Bruyere Academic Family Health Team
Address: (1) Bruyère Academic Family Health Team, Bruyère Family Medicine Centre, 75 Bruyère, Ottawa, ON, K1N 5C8
(2) Bruyère Academic Family Health Team, Primrose Family Medicine Centre, 35 Primrose, Ottawa, ON, K1R 0A1
Contact information:
(T): (1) - (613) 241-3344 (2) - (613) 230-7788
(W): Bruyere Academic Family Health Team Website
Clinic population/clientele: 3% refugees
Categories of refugees served: GAR’s, PSR’s
Clinic structure/context: Family Health Team
Duration of patient enrolment at clinic/target discharge timeframe: No fixed discharge time frame
Staffing (in FTE): 11.4 MDs, 3.6 NPs, 11.75 , RNs, 2.5 SW’s, 0.6 cultural navigator
Interpreter services: Both by phone and live interpreters
Funding source(s): Provincial
Key community links/partners/referral sites: Reception House and Newcomer’s Clinic
Teaching site: Yes, for medical residents, medical students, NP students, and RPN students
Research site:
Ottawa Newcomer Health Centre
Address 219 Argyle Avenue, Ottawa, ON, K2P2H4
Contact information
(T): 613-691-0192
(F): 613-288-0909
(W): Ottawa Newcomer Health Centre Website
Clinic population/clientele: Exclusively serves GARs and other categories of refugees, while trying to broaden services to all newcomers
Categories of refugees served: 95% GAR; 4% PSR; 1% claimant
Clinic structure/context: Community Health Centre (CHC)
Duration of patient enrolment at clinic/target discharge timeframe: Discharged once a permanent primary care provider is arranged
Staffing (in FTE) Ottawa Newcomer Clinic staff:
2.5 MDs, 0.3 NPs, 0.1 RNs, 0.9 manager
Multicultural Health Navigator program staff:
1.0 Administrative Assistant, 3.3 Health Navigators, 0.1 Manager
Ottawa Language Access program:
1.0 Program coordinator, 0.5 Administrative Assistant
Interpreter services: Both phone and in-person
Funding source(s): Provincial
Key community links/partners/referral sites: Catholic Centre for Immigrants, Ottawa Local Immigration Partnership
Teaching site: Yes, for medical residents, medical students, NP students, RN/RPN students, and masters/PhD students
Research site: Yes
Toronto
Access Alliance Multicultural Health and Community Services
Address: 340 College St Suite 500, Toronto, ON M5T 3A9
Contact information
(T): 416-324-8677 (College St)
(T): 416-693-8677 (Danforth Ave.)
(T): 416-760-8677 (Jane St.)
(W): Acess Alliance Multicultural Health and Community Services Website
Clinic population/clientele: 20% refugees/claimants
Categories of refugees served: 24% GAR, 6% PSR, 65% Claimants
No. hours per week clinic open to seeing refugee pts: 35 hours/week
Clinic structure/context: Community Health Centre (CHC)
Duration of patient enrollment at clinic/target discharge timeframe: Provide ongoing primary care
Staffing (in FTE): 4.4 MDs, 4 NPs, 4 RNs, 2 RPNs, 3 social workers, 4 settlement workers, 2 dieticians
Interpreter services: Phone and in-person
Funding source(s): Federal, provincial, and non-profit funders (Trillium, United Way)
Key community links/partners/referral sites: Toronto based hospitals, private medical specialists, midwifery clinics, partner CHCs, CAS, TPH, CCAC, physio/rehab, legal aid/lawyers, employment agencies, settlement agencies (COSTI), EYET
Teaching site: Yes, for medical residents, medical students, NP students, RN/RPN students, social worker students, MPH/research students
Research site: Yes
Canadian Centre for Refugee and Immigrant Health Care (CCRICH)
Address: 4158 Sheppard Ave East, Scarborough, ON, M1S 1T3
Contact Information:
(T): 647-267-2176
(F): 647-493-3121
(W): CCRICH Website
Clinic population/clientele: 60% refugees/claimants
Categories of refugees served: 32% GARs, 1% PSRs, 66% claimants
Clinic structure/context: Stand-alone clinic
Duration of patient enrolment at clinic/target discharge timeframe: No fixed discharge/transition timeframe
Staffing (in FTE): 1 MD, 0.25 NP, 2 RNs, 0.1 physician assistant, 0.1 counsellors, 0.2 settlement workers
Interpreter services: Volunteer in-person
Funding source(s): Small provincial grant
Key community links/partners/referral sites: Toronto Public Health, CCAC home care, shelter services, COSTI Immigrant Services, CHC, community agencies
Teaching site: Yes, for medical residents, medical students, NP students, nursing students
Research site: Yes
COSTI Pediatric Clinic
Address: 100 Lippincott Street, Toronto, ON, M5S 2P1
Contact information
(T) 416-922-6688
(F): 416-922-6668
(W): COSTI Website
Clinic population/clientele: 100% refugees/claimants. CHILDREN
Categories of refugees served: 95% GAR; 5% claimant
Duration of patient enrolment at clinic/target discharge timeframe: Transition after a few weeks
Staffing (in FTE): 1 MD, 1 NP
Interpreter services: Phone and in-person
Funding source(s): Federal and provincial
Key community links/partners/referral sites: COSTI Immigrant Services
Teaching site: Yes, for medical residents and medical students
Research site: Yes
Crossroads Clinic
Address: 76 Grenville St, Toronto M5S 1B2
Contact information:
(T): 416-323-6031
(W): Crossroads Clinic Website
Clinic population/clientele: 100% refugees/claimants
Categories of refugees served: 10% GAR; 10% PSR; 80% claimant
No. hours per week clinic open to seeing refugee pts: 35 hours/week
Clinic structure/context: Clinic embedded in academic hospital
Duration of patient enrolment at clinic/target discharge timeframe: Transition after 2 years (or longer if still on IFH)
Staffing (in FTE): 1.6 MDs, 2 NPs
Interpreter services: Phone
Funding source(s): Provincial
Key community links/partners/referral sites: Christie Refugee Welcome Centre, Sojourn House, Matthew House, Adam House, FCJ Refugee Shelter, COSTI Immigrant Services, Toronto Public Health, Canadian Centre for Victims of Torture, Toronto Community Hostel, lawyers, other resettlement/refugee services
Teaching site: Yes, for medical residents, medical students, NP students, pharmacists
Research site: Yes
FCJ Refugee Centre
Address 208 Oakwood Avenue, Toronto, ON
Contact information
(T): 416-469-9754
(W): http://www.fcjrefugeecentre.org
Clinic population/clientele: 25% refugees/claimants
Categories of refugees served: 100% claimant
Duration of patient enrolment at clinic/target discharge timeframe: Transition as quickly as possible; only provide transitional care
Staffing (in FTE): 0.25 MDs, 0.2 RNs, 0.3 Counsellors, 8.0 Settlement workers
Refugee shelter also has youth programmer, community events, in-house lawyer
Interpreter services: Phone and in-person
Funding source(s): Provincial
Key community links/partners/referral sites: CHCs, Crossroads Clinic, Midwifery clinics
Teaching site: Yes, for medical residents and medical students
Research site: No
Flemingdon Health Centre
Address:
Flemingdon Site:
10 Gateway Blvd Toronto ON M3C 3A1
Fairview Site:
5 Fairview Mall Dr., Suite 359, Toronto ON M2J 2Z1
Health Access Thorncliffe Park (HATP):
1 Leaside Park Drive, Unit 2, Toronto, ON M4H 1R1
Contact information:
Flemingdon Site:
(T): 416 429 4991 x 279 (F): 416 422 3573
(W): http://www.fhc-chc.com
Fairview Site:
(T): 416 640 5298 (F): 416 642 2238
(W): http://www.fhc-chc.com/fairview-community-health
Health Access Thorncliffe Park (HATP):
(T): 416 421-6369 / 416 671-1587 (F): 416 422-3573
(W): http://www.fhc-chc.com/health-access-thorncliffe-park-hatp
Clinic population/clientele: 16% refugees/claimants, not exclusively a refugee clinic
Duration of patient enrolment at clinic/target discharge timeframe: No set transition period; can provide ongoing primary care
Staffing (in FTE): 6.5 MDs, 2.0 NPs, 7.0 RNs, 4.6 social workers, 2.4 Intake workers, 3.0 chiropodists, 1.0 PT
Interpreter services: Predominately by phone
Funding source(s): Municipal
Key community links/partners/referral sites: Michael Garron Hospital, Thorncliffe Neighbourhood Office, Woodgreen, Better Living, CCAC, Flemingdon Legal Clinic, Willowdale Legal Clinic, Food Share, Toronto Public Health, Sunnybrook Health Sciences, Working Women Community Centre.
Teaching site: Yes for medical residents, medical students, RN/RPN students, social worker students, chiropody students, PT students, registered dieticians
Research site: No
Inner City Family Health Team
Address 69 Queen St E, Toronto, ON M5C 1R8
Contact information
(T): (416) 368-5666
(W): Inner City Family Health Team Website
Clinic population/clientele: 30-40% refugees/claimants; all male patients; remaining patients are vulnerable/homeless patients
Categories of refugees served: Primarily refugee claimants
No. hours per week clinic open to seeing refugee pts: 30 hours/week, with 4 hours of drop-in over 2 evenings/week
Clinic structure/context: Part of a larger family medicine clinic/family health team
Duration of patient enrolment at clinic/target discharge timeframe: Provide ongoing care
Staffing (in FTE): 4 MDs, 1 NPs, 3 RNs, 1 physician assistant, 2 social workers, 2 psychologists
Interpreter services: Phone and in-person
Funding source(s): Provincial
Key community links/partners/referral sites: Seaton House (men’s shelter), O’Neil program, Sojourn House, Fred Victor, Reconnect, COTA, COSS
Teaching site: Yes, for medical residents, medical students, NP students, RN/RPN students, social worker students
Research site: No
Pediatric Consultation Clinic
Address: St. Joseph’s Health Centre 3rd Floor, OLM Wing, 30 The Queensway, Toronto, ON, M6R 1B5
Contact information:
(T): 416-530-6625
(F): 416-530-6294
Clinic population/clientele: 40% refugees/claimants. CHILDREN ONLY
Categories of refugees served: 70% GAR; 20% PSR; 10% claimant
Clinic structure/context: Consultation clinic at community teaching hospital
Duration of patient enrolment at clinic/target discharge timeframe: Provide ongoing care
Staffing (in FTE): 1 MDs, 1 NP
Interpreter services: Phone and in-person
Funding source(s): Federal and Provincial
Teaching site: Yes, for medical residents and medical students
Research site: Yes
Regent Park Community Health Centre
Address 465 Dundas St E, Toronto, ON, M5A 2B2
Contact information
(T): 416 203-4507
(F): 416 364 0833
(W): Regent Park Community Health Centre Website
Clinic population/clientele: Serves vulnerable population, not exclusively a refugee clinic. The proportion of refugees not known
Categories of refugees served: GARs, PSRs, Claimants
Duration of patient enrolment at clinic/target discharge timeframe: Provide on-going care
Staffing (in FTE): 5.5 MDs, 4.73 NPs, 2 RNs, 5 social workers, 1 clinical assistant, 1 PT, 1.5 chiropodists, 1 dietitian, 2 diabetic nursing & dietitian education teams
(serving entire clinic patient population)
Interpreter services: Phone and in-person
Funding source(s): Provincial
Key community links/partners/referral sites: Well connected with other community agencies and health service providers both in Regent Park and the east/downtown core
Teaching site: Yes, for medical residents, medical students, NP students, RN/RPN students, social workers students
Research site: Regularly participate
6. Quebec
Brossard
Clinique des Réfugiés CISSS Montérégie Centre
Address 5811 Taschereau, Brossard
Contact information
(T): 450-466-6084 ext 203 and 206
Clinic population/clientele: 100% refugees/claimants
Categories of refugees served: 60% GAR; 40% PSR
Duration of patient enrolment at clinic/target discharge timeframe: Transition within few months if patient is in good health; within 1-2 years if the patient has pre-existing or new health (due to long waitlist to obtain family doctor)
Staffing (in FTE): 0.2 MDs, 0.4 RPN's, 0.6 social workers
Interpreter services: In-person
Funding source(s): Provincial
Key community links/partners/referral sites: Depending on territory: http://www.immigration-quebec.gouv.qc.ca/en/immigrate-settle/family-reunification/integration-proceedings/partner-organizations.html
Teaching site: Yes, for medical residents, medical students, NP students, social workers
Research site: No
Montreal
Clinique des demandeurs d'asile et réfugiés (CDAR) & Bilan de santé clinic
Address Montreal, 5700 Chemin Côtes des Neiges; has within this service a provincial program clinic since 2011 (Bilan de santé clinic)
Contact information
(T): 514-731-1386 ext 2101
Clinic population/clientele: 100% refugees/claimants
Categories of refugees served: 50% GAR's (for the provincial program clinic); 50% PSR's (for the provincial program clinic); 100% Claimants (Bilan de santé clinic)
Duration of patient enrolment at clinic/target discharge timeframe: CDAR: Transition after refugee accepted
Bilan santé clinic: Transition after completion of screening and, if stable, sent to their CLC (0 to 3 months)
Staffing (in FTE) For both clinics: 1.2 MDs, 0.25 RNs, 2 RPNs, 17 social workers (in a dedicated social service clinic for asylum seekers only and 1 SW for provincial GAR/PSR program)
Interpreter services: In-person interpreters
Funding source(s): Provincial and Federal
Key community links/partners/referral sites: Depending on territory: http://www.immigration-quebec.gouv.qc.ca/en/immigrate-settle/family-reunification/integration-proceedings/partner-organizations.html
Teaching site: Yes, for medical residents, medical students, NP students, social workers
Research site: No
Multicultural Health Clinic
Address Montreal Children's Hospital, 1001 boul Décarie, Montreal, QC H4A 3J1
Contact information
(T): 514-412-4400 X 22893
(F): 514-412-4271
Clinic population/clientele: Only children aged 0-18 years: 95% refugees, immigrants, and international adoptee
Categories of refugees served: 20% GAR; 5% PSR; 75% claimant
Clinic structure/context: Clinic within pediatric hospital
Duration of patient enrolment at clinic/target discharge timeframe: Generally patients are discharged when other healthcare sources become available to them; Complicated patients followed long-term
Staffing (in FTE): 4 part-time MDs
Interpreter services: Professionally trained live interpreters
Funding source(s): Provincial or Federal
Key community links/partners/referral sites: PRAIDA, CLSC (Quebec), community partners
Teaching site: Yes for medical residents, medical students, and social worker students
Research site: Yes
Quebec City
Clinique santé des réfugiés, Hôpital Jeffery Hale
Address 1250 chemin Sainte-Foy, Québec, G1S 2M6
Contact information (T): 418-684-5333 ext 1355
Clinic population/clientele: 100% refugees/claimants
Categories of refugees served: 90% GARs, 10% PSRs
Duration of patient enrolment at clinic/target discharge timeframe: Aim to transition after 1 year (but 30% require ongoing follow-up for at least a few years)
Staffing (in FTE): 1.0 NP, 0.4 MD, 1.3 RPN at clinic, 0.4 RPN for vaccination, 2.0 SWs, 0.4 nutritionist, 2.0 clerical, part-time administrator; collaborate with 2 psychologists outside of clinic
Interpreter services: In-person
Funding source(s): Provincial
Key community links/partners/referral sites: Centre multiethnique de Québec,
Teaching site: Yes, for medical students, nursing students, SW students
Research site: Yes
7. Nova Scotia
Halifax
Newcomer Health Clinic
Address Mumford Professional Centre, 6960 Mumford Road, Suite 0265 (main floor) Halifax, NS B3L 4P1
Contact information
Toll-free: 844-762-8080
(T): 902-487-0368
(F): 902-406-8680
(W): Newcomer Health Clinic
Clinic population/clientele: 100% refugees/claimants
Categories of refugees served: 80% GAR; 15% PSR; 5% claimant
No. hours per week clinic open to seeing refugee pts: 40 hours/week (Monday-Friday 9-5pm)
Clinic structure/context: Stand-alone clinic
Duration of patient enrolment at clinic/target discharge timeframe: Currently aiming for 1-2 years
Staffing (in FTE): 2 MDs, 1.6 RNs
Interpreter services: Phone and in-person
Funding source(s): Provincial
Key community links/partners/referral sites: Immigrant Services Association of Nova Scotia, Halifax Refugee Clinic, Nova Scotia Health Authority
Teaching site: Yes, for medical residents and medical students
Research site: Yes
8. Newfoundland and Labrador
St. John’s
Refugee Health Clinic
Address Family Practice Unit, Health Science Center, St. John’s, NL
Contact information
(T): (709) 777-7795
(E): pduke@mun.ca or christinebassler@hotmail.com
Clinic population/clientele: Mainly a family health clinic, but in Sept 2015 added a refugee health clinic
Categories of refugees served: 100% GAR
No. hours per week clinic open to seeing refugee pts: 40 hours/week (5 days/week full-time)
Clinic structure/context: Part of a larger family medicine clinic
Duration of patient enrolment at clinic/target discharge timeframe: No, provide ongoing care
Staffing (in FTE): 0.5 MDs, 1 NPs, 0.1 RPNs,
Interpreter services: Phone and in-person
Funding source(s): Provincial
Key community links/partners/referral sites: Association for New Canadians, SWIS program, Public Heath, consultant for LTBI clinic, Infectious disease consultants, Dentists, optometrists- specific partners, Refugee Health Interest Group, MUN Med Gateway, Red Cross refugee health navigator program, ESL school for adults, High school ESL program- one school
Teaching site: Yes, for medical residents, medical students, NP students, RN/RPN students
Research site: Yes
