Kitchener
Centre for Family Medicine Refugee Health Clinic
Address 25 Joseph St, Kitchener ON, N2G 4X6
Contact information (T): (519)-578-2100
(F): 519-578-2109
(W): http://family-medicine.ca/clinics-services-programs-and-events/clinics-3/refugee-health-clinic/
Clinic population/clientele Exclusively refugees
Categories of refugees served Primarily GARs
No. hours per week clinic open to seeing refugee pts 8 hours/week
Clinic structure/context Part of family health team
Duration of patient enrolment at clinic/target discharge timeframe Up to 3 months
Staffing (in FTE) 0.5 MDs, 0.25 NPs, 0.25 RNs, 0.25 RPNs
Interpreter services In-person
Funding source(s) Provincial & federal (IFH and OHIP billing)
Key community links/partners/referral sites Waterloo Reception house
Teaching site Yes, medical students, medical residents, NP/RN students
Research site Yes
Sanctuary Refugee Health Centre
Address 310 King Street East, Suite 203, Kitchener ON N2H 2V5
Contact information (T): (226) 336-1321
(W): http://www.sanctuaryrefugee.ca
Clinic population/clientele Exclusively refugees/claimants
Categories of refugees served 53% GAR; 21% PSR; 26% claimant
No. hours per week clinic open to seeing refugee pts 35 hours/week
Clinic structure/context Stand-alone clinic
Duration of patient enrolment at clinic/target discharge timeframe Provide ongoing care
Staffing (in FTE) 0.8 MDs, 0.7 NPs, 0.4 RNs, 0.4 RPNs, 0.8 physician assistants, 0.7 social workers, 0.05 psychologists, 0.1 settlement workers
Interpreter services Phone and in-person
Funding source(s) Provincial, grants, donations, and fee for service
Key community links/partners/referral sites Reception House Waterloo Region, Mennonite Coalition for Refugee Support, Welcome Home, YMCA Immigrant Services, Canadian Mental Health Association
Teaching site Yes, medical residents
Research site No
Hamilton
Refuge: Hamilton Centre for Newcomer Health
Address 183 Hughson Street South (lower level), Hamilton ON L8N 2B6
Contact information (T): (905) 526-0000
(Fax): (905) 526-0001
(W): http://www.newcomerhealth.ca
Clinic population/clientele Mostly Refugees (GARs, PSRs, claimants), few immigrants (particularly in 3 month OHIP wait +/- limited English skills)
Categories of refugees served GARs (at least 50%); PSRs; claimants
No. hours per week clinic open to seeing refugee pts 40 hours/week
Clinic structure/context Stand-alone clinic in newcomer neighbourhood
Duration of patient enrolment at clinic/target discharge timeframe Provide primary care (and specialty care, as needed) for up to ~2 years from arrival to Canada, with transition to local long-term primary care (FHTs, etc)
Staffing (in FTE) All volunteer
1.0 family MDs (6-8 each ½-1 day per week), ~0.4 NPs, ~0.4 RNs, 1.0 admin/translation staff
Specialists: 0.2 peds, 0.1-0.2 internal med/ID/cardio,
0.1 midwifery, 0.1-0.2 psychiatry, 0.05 dermatology,
Interpreter services Phone and in-person (often through volunteer admin staff, IMGs)
Funding source(s) Some donations, mostly volunteer clinicians who bill fee for service (where possible) with these funds providing for overhead costs
Key community links/partners/referral sites Wesley Urban Ministries (settlement agency), Good Shepherd Centres, YMCA Immigrant Services, St Joseph’s Immigrant Working Centre, McMaster Family Practice (FHT)
Teaching site Yes, medical residents, medical students, NP students, RN/RPN students
Research site Yes, some intermittent projects including QI
London
London Intercommunity Health
Address 659 Dundas Street, London, Ontario N5W 2Z1
Contact information (T): 519-660-0874
(W): http://lihc.on.ca
Clinic population/clientele 15% refugees/claimants, but also serve other vulnerable populations
Categories of refugees served 80% GAR; 10% PSR; 10% claimant
No. hours per week clinic open to seeing refugee pts
Clinic structure/context Part of Community Health Centre (CHC)
Duration of patient enrolment at clinic/target discharge timeframe Transition after 6 months, however complex cases are referred to clinic MDs and NPs
Staffing (in FTE) 6.5 MDs, 6 NPs, 9 RNs, 6 social workers, 1 psychologists
Also has community health workers, system navigators, child youth and family workers, Hepatitis C program, HIV program, and Transhealth
Interpreter services In-person
Funding source(s) Provincial
Key community links/partners/referral sites Middlesex London Health Unit, London and Area Immigration Partnership, City of London
Teaching site Yes, for medical residents, medical students, NP students, RN/RPN students, social worker students
Research site No
Ottawa
Centretown Community Health Centre
Address 420 Cooper Street, Ottawa, ON, K2P2N6
Contact information (T): 613-233-4443
(W): http://www.centretownchc.org/
Clinic population/clientele % 6 refugees/claimants
Categories of refugees served 5-10% PSR; 90-95% claimant
No. hours per week clinic open to seeing refugee pts
Clinic structure/context Part of Community Health Centre (CHC)
Duration of patient enrolment at clinic/target discharge timeframe Generally a transition of 3 visits; more intensive cases followed for a longer period
Staffing (in FTE) 0.2 MDs, 0.05 NPs, 0.3 RNs, 0.1 Counsellors
Interpreter services Both by phone and interpreter
Funding source(s) Provincial
Key community links/partners/referral sites Cornerstone and YMCA Family Shelter (referral source for majority of clientele), Ottawa Newcomer Health Centre, Families First, Ottawa Public Health, IWSO, Ottawa Language Access, CHEO
Teaching site Yes, for medical residents, medical students, NP students, and occasionally for social workers students
Research site No, but willing to participate where possible
Bruyere Academic Family Health Team
Address Bruyère Academic Family Health Team, Bruyère Family Medicine Centre, 75 Bruyère, Ottawa, ON, K1N 5C8
Bruyère Academic Family Health Team, Primrose Family Medicine Centre, 35 Primrose, Ottawa, ON, K1R 0A1
Contact information
Clinic population/clientele 3% refugees
Categories of refugees served GAR’s, PSR’s
No. hours per week clinic open to seeing refugee pts
Clinic structure/context Family Health Team
Duration of patient enrolment at clinic/target discharge timeframe No fixed discharge time frame
Staffing (in FTE) 11.4 MDs, 3.6 NPs, 11.75 , RNs, 2.5 SW’s, 0.6 cultural navigator
Interpreter services Both by phone and live interpreters
Funding source(s) Provincial
Key community links/partners/referral sites Reception House and Newcomer’s Clinic
Teaching site Yes, for medical residents, medical students, NP students, and RPN students
Research site
Ottawa Newcomer Health Centre
Address 219 Argyle Avenue, Ottawa, ON, K2P2H4
Contact information (T): 613-691-0192
(F): 613-288-0909
(W): www.onhc.ca
Clinic population/clientele Exclusively serves GARs and other categories of refugees, while trying to broaden services to all newcomers
Categories of refugees served 95% GAR; 4% PSR; 1% claimant
No. hours per week clinic open to seeing refugee pts
Clinic structure/context Community Health Centre (CHC)
Duration of patient enrolment at clinic/target discharge timeframe Discharged once a permanent primary care provider is arranged
Staffing (in FTE) Ottawa Newcomer Clinic staff:
2.5 MDs, 0.3 NPs, 0.1 RNs, 0.9 manager
Multicultural Health Navigator program staff:
1.0 Administrative Assistant, 3.3 Health Navigators, 0.1 Manager
Ottawa Language Access program:
1.0 Program coordinator, 0.5 Administrative Assistant
Interpreter services Both phone and in-person
Funding source(s) Provincial
Key community links/partners/referral sites Catholic Centre for Immigrants, Ottawa Local Immigration Partnership
Teaching site Yes, for medical residents, medical students, NP students, RN/RPN students, and masters/PhD students
Research site Yes
Toronto
Access Alliance Multicultural Health and Community Services
Address 340 College St Suite 500, Toronto, ON M5T 3A9
Contact information (T): 416-324-8677 (College St)
(T): 416-693-8677 (Danforth Ave.)
(T): 416-760-8677 (Jane St.)
(W): www.accessalliance.ca
Clinic population/clientele 20% refugees/claimants
Categories of refugees served 24% GAR, 6% PSR, 65% Claimants
No. hours per week clinic open to seeing refugee pts 35 hours/week
Clinic structure/context Community Health Centre (CHC)
Duration of patient enrollment at clinic/target discharge timeframe Provide ongoing primary care
Staffing (in FTE) 4.4 MDs, 4 NPs, 4 RNs, 2 RPNs, 3 social workers, 4 settlement workers, 2 dieticians
Interpreter services Phone and in-person
Funding source(s) Federal, provincial, and non-profit funders (Trillium, United Way)
Key community links/partners/referral sites Toronto based hospitals, private medical specialists, midwifery clinics, partner CHCs, CAS, TPH, CCAC, physio/rehab, legal aid/lawyers, employment agencies, settlement agencies (COSTI), EYET
Teaching site Yes, for medical residents, medical students, NP students, RN/RPN students, social worker students, MPH/research students
Research site Yes
Canadian Centre for Refugee and Immigrant Health Care (CCRICH)
Address 4158 Sheppard Ave Eat, Scaborough, ON, M1S 1T3
(T): 647-267-2176
(F): 647-493-3121
(W): www.healthequity.ca/
Clinic population/clientele 60% refugees/claimants
Categories of refugees served 32% GARs, 1% PSRs, 66% claimants
No. hours per week clinic open to seeing refugee pts
Clinic structure/context Stand-alone clinic
Duration of patient enrolment at clinic/target discharge timeframe No fixed discharge/transition timeframe
Staffing (in FTE) 1 MD, 0.25 NP, 2 RNs, 0.1 physician assistant, 0.1 counsellors, 0.2 settlement workers
Interpreter services Volunteer in-person
Funding source(s) Small provincial grant
Key community links/partners/referral sites Toronto Public Health, CCAC home care, shelter services, COSTI Immigrant Services, CHC, community agencies
Teaching site Yes, for medical residents, medical students, NP students, nursing students
Research site Yes
COSTI Pediatric Clinic
Address 100 Lippincott Street, Toronto, ON, M5S 2P1
Contact information (F): 416-922-6668
Clinic population/clientele 100% refugees/claimants. CHILDREN
Categories of refugees served 95% GAR; 5% claimant
No. hours per week clinic open to seeing refugee pts
Clinic structure/context
Duration of patient enrolment at clinic/target discharge timeframe Transition after a few weeks
Staffing (in FTE) 1 MD, 1 NP
Interpreter services Phone and in-person
Funding source(s) Federal and provincial
Key community links/partners/referral sites COSTI Immigrant Services
Teaching site Yes, for medical residents and medical students
Research site Yes
Crossroads Clinic
Address 76 Grenville St, Toronto M5S 1B2
Contact information (T): 416-323-6031
(W): http://www.womenscollegehospital.ca/programs-and-services/crossroads-clinic/
Clinic population/clientele 100% refugees/claimants
Categories of refugees served 10% GAR; 10% PSR; 80% claimant
No. hours per week clinic open to seeing refugee pts 35 hours/week
Clinic structure/context Clinic embedded in academic hospital
Duration of patient enrolment at clinic/
target discharge timeframe Transition after 2 years (or longer if still on IFH)
Staffing (in FTE) 1.6 MDs, 2 NPs, 1SW, 1.6RPN's
Interpreter services Phone
Funding source(s) Provincial
Key community links/partners/referral sites Christie Refugee Welcome Centre, Sojourn House, Matthew House, Adam House, FCJ Refugee Shelter, COSTI Immigrant Services, Toronto Public Health, Canadian Centre for Victims of Torture, Toronto Community Hostel, lawyers, other resettlement/refugee services
Teaching site Yes, for medical residents, medical students, NP students, pharmacists
Research site Yes
FCJ Refugee Centre
Address 208 Oakwood Avenue, Toronto, ON
Contact information (T): 416-469-9754
(W): http://www.fcjrefugeecentre.org
Clinic population/clientele 25% refugees/claimants
Categories of refugees served 100% claimant
No. hours per week clinic open to seeing refugee pts
Clinic structure/context
Duration of patient enrolment at clinic/target discharge timeframe Transition as quickly as possible; only provide transitional care
Staffing (in FTE) 0.25 MDs, 0.2 RNs, 0.3 Counsellors, 8.0 Settlement workers
Refugee shelter also has youth programmer, community events, in-house lawyer
Interpreter services Phone and in-person
Funding source(s) Provincial
Key community links/partners/referral sites CHCs, Crossroads Clinic, Midwifery clinics
Teaching site Yes, for medical residents and medical students
Research site No
Flemingdon Health Centre
Address Flemingdon Site:
10 Gateway Blvd Toronto ON M3C 3A1
Fairview Site:
5 Fairview Mall Dr., Suite 359, Toronto ON M2J 2Z1
Health Access Thorncliffe Park (HATP):
1 Leaside Park Drive, Unit 2, Toronto, ON M4H 1R1
Contact information Flemingdon Site:
(T): 416 429 4991 x 279 (F): 416 422 3573
(W): http://www.fhc-chc.com
Fairview Site:
(T): 416 640 5298 (F): 416 642 2238
(W): http://www.fhc-chc.com/fairview-community-health
Health Access Thorncliffe Park (HATP):
(T): 416 421-6369 / 416 671-1587 (F): 416 422-3573
(W): http://www.fhc-chc.com/health-access-thorncliffe-park-hatp
Clinic population/clientele 16% refugees/claimants, not exclusively a refugee clinic
Categories of refugees served
No. hours per week clinic open to seeing refugee pts
Clinic structure/context
Duration of patient enrolment at clinic/target discharge timeframe No set transition period; can provide ongoing primary care
Staffing (in FTE) 6.5 MDs, 2.0 NPs, 7.0 RNs, 4.6 social workers, 2.4 Intake workers, 3.0 chiropodists, 1.0 PT
Interpreter services Predominately by phone
Funding source(s) Municipal
Key community links/partners/referral sites Michael Garron Hospital, Thorncliffe Neighbourhood Office, Woodgreen, Better Living, CCAC, Flemingdon Legal Clinic, Willowdale Legal Clinic, Food Share, Toronto Public Health, Sunnybrook Health Sciences, Working Women Community Centre.
Teaching site Yes for medical residents, medical students, RN/RPN students, social worker students, chiropody students, PT students, registered dieticians
Research site No
Inner City Family Health Team
Address 69 Queen St E, Toronto, ON M5C 1R8,
Contact information (T): (416) 368-5666
(W): http://innercityfht.ca
Clinic population/clientele 30-40% refugees/claimants; all male patients; remaining patients are vulnerable/homeless patients
Categories of refugees served Primarily refugee claimants
No. hours per week clinic open to seeing refugee pts 30 hours/week, with 4 hours of drop-in over 2 evenings/week
Clinic structure/context Part of a larger family medicine clinic/family health team
Duration of patient enrolment at clinic/target discharge timeframe Provide ongoing care
Staffing (in FTE) 4 MDs, 1 NPs, 3 RNs, 1 physician assistants, 2 social workers, 2 psychologists
Interpreter services Phone and in-person
Funding source(s) Provincial
Key community links/partners/referral sites Seaton House (men’s shelter), O’Neil program, Sojourn House, Fred Victor, Reconnect, COTA, COSS
Teaching site Yes, for medical residents, medical students, NP students, RN/RPN students, social worker students
Research site No
Pediatric Consultation Clinic
Address St. Joseph’s Health Centre 3rd Floor, OLM Wing, 30 The Queensway, Toronto, ON, M6R 1B5
Contact information (T): 416-530-6625
(F): 416-530-6294
Clinic population/clientele 40% refugees/claimants. CHILDREN ONLY
Categories of refugees served 70% GAR; 20% PSR; 10% claimant
No. hours per week clinic open to seeing refugee pts
Clinic structure/context Consultation clinic at community teaching hospital
Duration of patient enrolment at clinic/target discharge timeframe Provide ongoing care
Staffing (in FTE) 1 MDs, 1 NP
Interpreter services Phone and in-person
Funding source(s) Federal and Provincial
Key community links/partners/referral sites
Teaching site Yes, for medical residents and medical students
Research site Yes
Regent Park Community Health Centre
Address 465 Dundas St E, Toronto, ON, M5A 2B2
Contact information (T): 416 203-4507
(F): 416 364 0833
(W): http://www.regentparkchc.org
Clinic population/clientele Serves vulnerable population, not exclusively a refugee clinic. Proportion of refugees not known
Categories of refugees served GARs, PSRs, Claimants
No. hours per week clinic open to seeing refugee pts
Clinic structure/context
Duration of patient enrolment at clinic/target discharge timeframe Provide on-going care
Staffing (in FTE) 5.5 MDs, 4.73 NPs, 2 RNs, 5 social workers, 1 clinical assistant, 1 PT, 1.5 chiropodists, 1 dietitian, 2 diabetic nursing & dietitian education teams
(serving entire clinic patient population)
Interpreter services Phone and in-person
Funding source(s) Provincial
Key community links/partners/referral sites Well connected with other community agencies and health service providers both in Regent Park and the east/downtown core
Teaching site Yes, for medical residents, medical students, NP students, RN/RPN students, social workers students
Research site Regularly participate
